BSBMGT502 Manage People Performance is a unit of competency within the Business Services Training Package. This unit focuses on the skills and knowledge required to manage the performance of staff who report to a manager.
The key elements of this unit include:
- Establishing performance expectations: This involves setting clear and achievable performance expectations for staff, and ensuring that they are aware of these expectations.
- Providing feedback and coaching: Managers need to provide regular feedback to their staff on their performance, and provide coaching and support to help them improve.
- Managing underperformance: When staff are not meeting performance expectations, managers need to take action to address this, including identifying the root cause of the problem and developing a plan to improve performance.
- Recognising and rewarding performance: Managers also need to recognise and reward staff who are performing well, in order to motivate them to continue to perform at a high level.
Overall, BSBMGT502 Manage People Performance is a critical unit for anyone who is responsible for managing staff, as it provides the skills and knowledge needed to ensure that staff are performing at their best, and that any performance issues are addressed in a timely and effective manner.