MIS 605: Case Study for Assessment 1, 2 and 3

Notes:

1. This is a live case study so students might have to do some research. While some requirements are mentioned in this case but for deeper system analysis students might have to do business analysis.
2. You must research your client i.e. Healthy Collective (HC) Group (https://healthycollective.com.au/) before you work on this case.
3. Try to analyse various CRM systems that are on the web. See what functionality do they offer and how? Remember! research would help you find answers.
4. You will be using this case for Assessment 1, 2 and 3 of MIS
5. For all assessments, it is suggested that before you answer every question you should discuss your assumptions very
6. Read this document multiple times to understand it completely. It is not written in a straightforward manner. Some parts of the case are elaborate while others are not explained in a lot of detail. This has been done purposely. You may not find answers for everything therefore ‘requirement development’ would help you. See the web for what is requirement development and how it is done. CMMI standard offers a detailed understanding of ‘requirement development’.
7. Look out for redundant information in this

Scenario (The Case)

The Healthy Collective is a health and wellness member organisation that was formed in 2018. The organisation brings together for the first time, citizens, health and wellness practitioners and other stakeholders with a vision to build a healthy community through consistent, transparent, and accessible holistic healthcare options. The organisation has a large network of health professionals and practices including GPs, pharmacies and allied health; as well as over 70 ‘aged care and disability providers’ across Australia. The organisation provides direct support for its members, citizens, practitioners, and organisations (Healthy Networks) as well as collaborations where there is synergy. The role of The Healthy Collective is to work with all levels of government, health and wellbeing providers, social enterprises, charities, non for profits and sporting organisations, to support the strategic and operational objectives of each organisation and find new revenue and funding opportunities including partnerships and markets to turbo charge their strategic goals and the overall success of each organisation participating in this exciting venture – The Healthy Communities Venture. Some of the clients of Healthy Collective Group are The Village Co, West Beach Surf Lifesaving Club, Arthritis Foundation SA, Norwood Swimming Club, Grange Cricket Club and Terry White Chemmart.

Nick T, Managing Director of The Healthy Collective, requires a user-friendly, secure, flexible, customisable and an upgradable IS solution for Customer Relationship Management (CRM) that would assist HC in connecting them with their customers in a targeted and meaningful manner. HC is also implementing HubSpot for CRM but they are keeping their options open for a flexible and customisable solution as the organisation is still evolving.

While a lot of functionalities in HubSpot are what HC need but they are not looking at sales at the moment as sales management (for their B2C) is not a matter of their concern in near future due to the nature of their business. CRMs that support both B2B and B2C are more complex. Customer profiles in such CRMs and lead management can be unpredictable. Like any CRM system, HC would like to have a very detailed yet customisable option for customer profiling. This sophisticated profiling option is needed to cater for a wide range of client network comprising three distinct sub groups that are:

1. consumers/citizens – product and service recipients,
2. practitioners – providing products/services and
3. business/organisations – employing practitioners, support and providing products and services

The customer profiling option should allow HC to design dynamic forms that can populate the customer profile. The end-users of the new CRM can be assigned roles through the admin portal. The admin portal would allow the creation of new roles that can be given access to various functionalities that will be offered by the CRM.

The new CRM should support EDM and should allow planning, management and execution of new marketing campaigns. The system should support features for a wide range of marketing campaigns. The new system should provide comprehensive reporting system.

CRM users (including general managers, project managers, service leads and other staff) should be able to create workflows involving stakeholders to allow traceability of work. The system should also allow the management of customer support services. End users should be able to customise customer support service mechanism.

Given the very nature of the business and the profile of the organisation, HC wants that the system should support document management, contract management and tracking, contact management and sharing; and proposal tracking. Management of HC would like the new system to also provide an option of document sharing within and outside the organisation. They want that the system should help maintain the configuration of the shared documents.

HC’s management sees this new CRM as a significant step towards their digitisation. While they have a lot of plans for the future, at the moment they only want this solution to be web-based.

Task Summary

In response to the case study provided to you by your facilitator, identify the functional and the non- functional requirements for the required information system and then decide on the project and the software development life cycle. Also identify actors, build a use case diagram and document set of use cases.

Context

System analysis methods and skills are of fundamental importance for a Business Analyst. This assessment allows you to enhance your system analysis skills by capturing the business and then functional and non-functional requirements of a system. It helps you in identifying “what” the proposed system will do and “how”?

Instructions

1. Please read the case study provided to you by your facilitator. Note that every piece of information provided in the case has a purpose.
2. Once you have completed reading the case study. Please answer the following questions:

Question 1 (10 mark).

For the given case study, propose a suitable software development life cycle and project life cycle. Provide diagrams with justification.

Question 2 (10 mark).

Identify all the human and the non-human actors within the system. Provide brief description against every actor, clearly describing if the actor is primary, secondary or an abstract actor.

Question 3 (30 marks).

Using the information provided in the case study, build and provide a Use Case Diagram (UCD) using any diagramming software.

Question 4 (50 marks).

Document all use cases (use case methods). All use cases identified in the Use Case Diagram in Question 3 must be elaborated in detail. Please document each use case using the following template:

Note: Please make assumptions where needed.

Word Count and Layout

• The total word count for this assessment should be no more than 2200 words.
• Please provide all your answers in a MS word document.
• Please note that you are NOT required to copy the questions over to the MS Word Use the question number to indicate which question your answer relates to.
• The recommended font size is 12 with 5 line spacing.